Refund Policy

Your satisfaction is our priority. We stand behind our work.

Last Updated: January 19, 2026

At Fortune Writers, we are committed to delivering high-quality academic writing services that meet your expectations. We understand that sometimes things don't go as planned, which is why we have established a fair and transparent refund policy to protect your investment.

Money-Back Guarantee

We offer a comprehensive money-back guarantee on all orders. If we fail to meet the agreed-upon terms and your requirements, you are entitled to a full or partial refund based on the circumstances outlined below.

1. Eligibility for Refunds

You may be eligible for a refund in the following situations:

Late Delivery

Full Refund: If your order is not delivered by the agreed deadline and the delay is our fault
Partial Refund: If the order is delivered late but you still wish to use it (10-50% based on delay duration)
Note: Delays caused by late payment, incomplete instructions, or customer requests for revisions do not qualify

Quality Issues

Full Refund: If the delivered work is completely unusable and does not meet the specified requirements
Partial Refund: If the work partially meets requirements but has significant quality issues (30-70% refund)
Free Revisions First: We encourage requesting free revisions before seeking a refund, as most issues can be resolved

Order Cancellation

100% Refund: If you cancel before a writer is assigned to your order
70-90% Refund: If you cancel within the first 24 hours after order placement
50% Refund: If you cancel when the order is 25-50% complete
No Refund: If you cancel when the order is more than 50% complete or after delivery

Plagiarism

Full Refund: If the delivered work contains significant plagiarism (over 15% similarity excluding quotes and references)
Free Rewrite: Available for minor plagiarism issues before requesting a refund
Verification: Plagiarism must be verified using recognized plagiarism detection software

2. Non-Refundable Situations

Refunds will NOT be granted in the following circumstances:

Changes in your personal circumstances (e.g., no longer need the paper, changed your mind)
Failure to download or access the completed work within 30 days of delivery
Dissatisfaction with the grade received from your instructor
Minor formatting or citation style differences that can be addressed through revisions
Requests made more than 30 days after order completion
Orders completed and approved by the customer
Third-party opinions about the quality (only your assessment matters for initial delivery)
Technical issues on your end (browser, internet connection, etc.)

3. Revision Policy vs. Refunds

Before requesting a refund, we strongly encourage you to utilize our FREE unlimited revisions within 14 days of delivery. Most concerns can be addressed through revisions, which are faster than refund processing.

            Revisions Include:
            Adjustments to meet original instructions
Formatting corrections
Citation style modifications
Content improvements and clarifications
Adding or removing content within the original page count

        

4. How to Request a Refund

Step 1: Contact Support

Submit a refund request through your dashboard or email us at support@fortunewriters.pro with your order number and detailed reason.

Step 2: Provide Documentation

Include evidence supporting your claim (screenshots, plagiarism reports, specific examples of quality issues).

Step 3: Review Process

Our quality assurance team will review your case within 3-5 business days.

Step 4: Resolution

We'll offer a solution: full/partial refund, free revisions, or store credit based on our findings.

Step 5: Refund Processing

If approved, refunds are processed within 5-10 business days to your original payment method.

5. Partial Refund Scale

Partial refunds are calculated based on the severity and nature of the issue:

Issue Severity	Refund Percentage
Critical (Unusable work)	80-100%
Major (Significant issues)	50-70%
Moderate (Noticeable problems)	30-50%
Minor (Small corrections needed)	10-30%

6. Store Credit Alternative

As an alternative to monetary refunds, we offer store credit with a 20% bonus. For example, if you're eligible for a $50 refund, you can choose $60 in store credit instead. Store credit never expires and can be used on any future orders.

7. Refund Processing Time

Review Period: 3-5 business days for case evaluation
Processing Time: 5-10 business days after approval
Credit Card Refunds: May take an additional 3-5 days to appear on your statement
PayPal/Other Methods: Typically processed within 3-5 business days
Store Credit: Applied instantly upon approval

8. Our Commitment

We process refund requests fairly and transparently. Our goal is always to resolve issues to your satisfaction while maintaining the integrity of our service. We believe in:

Fairness: Each case is evaluated individually on its merits
Transparency: Clear communication throughout the refund process
Speed: Quick resolution to minimize your inconvenience
Quality: Using feedback to continuously improve our services

9. Dispute Resolution

If you disagree with our refund decision, you may request a secondary review by our senior management team. We're committed to finding a fair solution and will work with you to reach a satisfactory resolution.

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For refund-related inquiries or to submit a refund request:

Email: refunds@fortunewriters.pro
Support: support@fortunewriters.pro
Phone: +1 (555) 123-4567 (Mon-Fri, 9 AM - 6 PM EST)
Dashboard: Submit through your client dashboard under "Support Tickets"

Need Help?

Our customer support team is here to assist you with any questions about our refund policy or to help resolve any concerns with your order.

Contact Support

Important: This refund policy is designed to protect both our customers and our business. We encourage open communication and will always strive to resolve issues before a refund becomes necessary. Your satisfaction is our success.

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