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Quick answers to common questions about contacting us
We typically respond to all inquiries within 1 hour during business hours and within 2-3 hours outside business hours. For urgent matters, we recommend using our live chat feature for immediate assistance.
For urgent matters, we recommend using our live chat feature (available 24/7 for logged-in users) or calling our support line directly. These methods provide the fastest response times for time-sensitive issues.
Yes! You can request a scheduled call by mentioning your preferred time in the contact form, or by sending an email to support@fortunewriters.pro. We'll coordinate a convenient time to discuss your needs in detail.
Yes, we offer support in English, Spanish, French, German, and Chinese. Please indicate your preferred language in your message, and we'll connect you with an appropriate support representative.
Absolutely. We take your privacy seriously and use enterprise-grade encryption to protect all communications. Your information is never shared with third parties and is only used to provide you with the best possible service.