Frequently Asked Questions

Find quick answers to common questions about our academic writing services

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Getting Started

What is Fortune Writers?

Fortune Writers is a professional academic writing service that helps students worldwide with their essays, research papers, dissertations, and other academic assignments. We connect you with experienced writers who have expertise in various academic fields.

Our platform offers a comprehensive solution including 24/7 support, plagiarism-free content, unlimited revisions, and on-time delivery guarantee.

How do I get started?

Getting started is simple:

  • Create a free account on our platform
  • Fill out the order form with your assignment details
  • Make a secure payment
  • We'll assign a qualified writer to your order
  • Track progress and communicate with our support team through your dashboard

Do I need to create an account?

Yes, creating an account is required to place orders and access our services. This allows you to:

  • Track your orders in real-time
  • Communicate with our support team who coordinate with your writer
  • Access your completed work and revision history
  • Manage payments and view invoices
  • Reorder or request revisions easily

Account creation is free and takes less than a minute!

What types of assignments do you handle?

We handle a wide range of academic assignments including:

  • Essays (argumentative, persuasive, descriptive, narrative)
  • Research papers and term papers
  • Dissertations and theses
  • Case studies and reports
  • Literature reviews
  • Coursework and homework assignments
  • Presentations and speeches
  • Lab reports and scientific papers

What academic levels do you support?

We support all academic levels:

  • High School
  • College/Undergraduate
  • Master's/Graduate
  • PhD/Doctoral

Our writers are matched to your specific academic level to ensure appropriate content quality and complexity.

Can you handle urgent orders?

Yes! We offer flexible deadlines starting from as short as 3 hours for urgent assignments. However, we recommend placing orders with reasonable deadlines to ensure the best quality and allow time for any necessary revisions.

Keep in mind that urgent orders (less than 24 hours) may have higher pricing due to the priority handling required.

Ordering & Pricing

How much does it cost?

Our pricing depends on several factors:

  • Academic level (High School, College, Master's, PhD)
  • Deadline (longer deadlines are more affordable)
  • Number of pages
  • Type of assignment

Use our pricing calculator on the homepage to get an instant quote for your specific assignment. We offer competitive rates with no hidden fees.

Are there any hidden fees?

No! We believe in transparent pricing. The price you see in the calculator is the final price you pay. There are no hidden fees for:

  • Title pages and references
  • Formatting (APA, MLA, Chicago, Harvard)
  • Unlimited revisions (within the revision period)
  • Plagiarism reports
  • Professional support team coordination

Do you offer discounts?

Yes! We offer various discounts:

  • First-time customer discount
  • Bulk order discounts
  • Loyalty rewards program
  • Referral bonuses
  • Seasonal promotions

Check our pricing page or contact support for current discount codes.

How do I place an order?

Placing an order is easy:

  • Click "Order Now" or use our pricing calculator
  • Select your academic level, paper type, and deadline
  • Enter assignment details and upload any required files
  • Review your order and apply any discount codes
  • Complete payment securely
  • Receive confirmation and track your order

How do I communicate about my order?

All communication goes through our dedicated support team, who act as a professional liaison between you and the writer. This ensures:

  • Clear and professional communication
  • Quick response times and support
  • Proper handling of requests and revisions
  • Quality control and oversight

You can contact our support team through:

  • Live chat on your dashboard
  • Support tickets through your account
  • Email or phone support

Our support team coordinates with the writer to address your needs, share instructions, provide updates, and handle any concerns.

What if I need to modify my order after placing it?

You can request modifications to your order at any time by contacting our support team. They will coordinate with the writer to implement the changes.

If work has already begun, minor changes can usually be accommodated, but significant changes may require additional fees or deadline extensions. Our support team will advise you on the best course of action.

Can I cancel my order?

Yes, you can cancel your order, but the refund amount depends on the stage of completion:

  • Before writer assignment: Full refund
  • After assignment but before work starts: 90% refund
  • Work in progress: Partial refund based on completion
  • After delivery: Covered by our revision/refund policy

See our refund policy page for complete details.

What information do I need to provide?

To ensure the best results, please provide:

  • Assignment topic and instructions
  • Academic level and subject
  • Number of pages and deadline
  • Citation style (APA, MLA, Chicago, etc.)
  • Any specific requirements or rubrics
  • Reference materials or sources

The more details you provide, the better we can meet your expectations!

Quality & Writers

Who are your writers?

Our writers are carefully selected professionals with:

  • Advanced degrees (Master's and PhD) in their fields
  • Proven track record of academic writing
  • Native or fluent English proficiency
  • Experience in various citation styles and formats
  • Commitment to original, plagiarism-free work

All writers go through a rigorous vetting process including writing tests and background verification.

How do you ensure quality?

We maintain high quality through:

  • Matching orders with writers who have expertise in the subject
  • Internal quality assurance team that reviews all work
  • Advanced plagiarism detection software
  • Grammar and style checking tools
  • Customer feedback and writer performance monitoring
  • Unlimited revisions to ensure satisfaction

Is the work plagiarism-free?

Yes! We guarantee 100% original, plagiarism-free content. Every paper is:

  • Written from scratch based on your requirements
  • Checked through multiple plagiarism detection tools
  • Properly cited and referenced
  • Accompanied by a free plagiarism report upon request

We have a zero-tolerance policy for plagiarism and take academic integrity seriously.

What citation styles do you support?

We support all major citation styles including:

  • APA (American Psychological Association)
  • MLA (Modern Language Association)
  • Chicago/Turabian
  • Harvard
  • IEEE
  • Vancouver
  • AMA (American Medical Association)
  • And many others

Do you provide a plagiarism report?

Yes! We provide a free plagiarism report with every order. The report shows:

  • Originality percentage
  • Sources checked against
  • Detailed similarity breakdown

The report is generated using professional plagiarism detection software and can be downloaded from your dashboard.

What if I'm not satisfied with the quality?

Your satisfaction is our priority. If you're not happy with the work:

  • Request unlimited free revisions within the revision period
  • Provide specific feedback on what needs improvement
  • Contact our support team for assistance
  • If issues persist, you may be eligible for a refund per our policy

Delivery & Revisions

When will I receive my order?

Your order will be delivered by the deadline you selected when placing the order. We recommend:

  • Choosing realistic deadlines to ensure quality
  • Checking your dashboard for progress updates
  • Enabling email notifications for delivery alerts

Most orders are delivered before the deadline, giving you time to review the work.

How will I receive my completed work?

Once your order is complete:

  • You'll receive an email notification
  • Download the file from your dashboard
  • Files are typically in DOCX or PDF format
  • You can also view the plagiarism report

What if my order is late?

We have a 98% on-time delivery rate. If your order is late:

  • Contact our support team immediately
  • You may be eligible for compensation or discount
  • We'll prioritize completion of your order
  • Depending on the delay, you might qualify for a partial refund

We take deadlines seriously and do everything possible to deliver on time.

How do revisions work?

We offer unlimited free revisions within 14 days of delivery (30 days for orders over 20 pages). To request a revision:

  • Log into your dashboard
  • Navigate to your completed order
  • Click "Request Revision"
  • Provide clear, specific feedback on what needs to be changed
  • Your writer will make the revisions and resubmit

Revisions must be within the original order scope and instructions.

How long do revisions take?

Revision turnaround time depends on the complexity:

  • Minor revisions: 24-48 hours
  • Major revisions: 3-5 days
  • Urgent revisions: Can be expedited for an additional fee

We'll provide an estimated completion time when you submit your revision request.

Can I get a draft before the deadline?

Yes! For longer papers (10+ pages) or extended deadlines (7+ days), you can request:

  • Progressive delivery of completed sections
  • Draft reviews at milestone points
  • Early submissions for your review

This allows you to provide feedback during the writing process and ensure the work meets your expectations.

Payment & Refunds

What payment methods do you accept?

We accept multiple secure payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Mobile Money (M-Pesa, Airtel Money)
  • Bank transfers
  • Cryptocurrency (Bitcoin, Ethereum)

All transactions are processed through secure, encrypted payment gateways.

When do I pay?

Payment is required upfront when placing your order. This ensures:

  • Your order is immediately assigned to a writer
  • Work begins promptly to meet your deadline
  • Your spot is secured in our queue

For large orders, we may offer installment payment options. Contact support to discuss this.

Is my payment information secure?

Absolutely! We use industry-standard security measures:

  • 256-bit SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • We never store your full payment card details
  • All payment data is handled by certified payment processors

Your financial information is completely safe with us.

What is your refund policy?

We offer refunds in specific situations:

  • Order not delivered by deadline: Full refund
  • Work doesn't meet original instructions: Partial or full refund after review
  • Cancellation before work starts: 90-100% refund
  • Quality issues not resolved through revisions: Partial refund

View our complete refund policy page for detailed terms and conditions.

How long does it take to process a refund?

Refund processing times vary by payment method:

  • PayPal: 1-2 business days
  • Credit/Debit Cards: 5-10 business days
  • Mobile Money: 1-3 business days
  • Bank transfers: 5-7 business days

We initiate refunds within 24 hours of approval, but your bank or payment provider may take additional time to process.

Security & Privacy

Is my information confidential?

Yes! We take your privacy very seriously. Your information is:

  • Encrypted using advanced security protocols
  • Never shared with third parties
  • Not visible to writers (they only see order details)
  • Protected by our strict privacy policy
  • Stored on secure servers with regular backups

Will anyone know I used your service?

No. We guarantee complete anonymity:

  • Your personal information is never disclosed
  • Payment transactions appear as generic charges
  • We don't contact you unless you request it
  • Your work is not resold or published anywhere
  • All communication is encrypted and private

Do you keep my papers?

Your completed papers are stored in your account for your convenience, but:

  • They are never resold or shared with other clients
  • You can request deletion at any time
  • They are not added to any public databases
  • Only you have access to your completed work

We keep papers for a limited time to facilitate potential revisions or reorders.

Is using your service legal?

Yes! Our service is completely legal. We provide:

  • Academic assistance and research support
  • Model papers for reference and learning
  • Writing guidance and tutoring

It's your responsibility to use our services ethically and in accordance with your institution's academic integrity policies. We encourage you to use our work as a learning tool and reference material.

How do you protect my account?

We implement multiple security measures:

  • Strong password requirements
  • Two-factor authentication (2FA) available
  • Automatic logout after inactivity
  • Login alerts for suspicious activity
  • IP tracking and monitoring
  • Regular security audits

We recommend enabling 2FA and using a strong, unique password for your account.

Still Have Questions?

Our support team is available 24/7 to help you with any questions or concerns