Terms of Service & Privacy Policy

Terms of Service

1. Acceptance of Terms

By accessing and using fortunewriters.pro ("the Website"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this Website.

2. Services Description

Fortune Writers Kenya provides academic writing services to students worldwide. Our services include but are not limited to:

• Research papers and essays
• Term papers and coursework
• Dissertations and theses
• Case studies and reports
• Literature reviews
• Other academic writing assistance

All services are provided for research and reference purposes only.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information when placing an order
• Use our services for legitimate research and reference purposes only
• Not submit the delivered work as your own without proper citation or reference
• Make payment for services as per the agreed terms
• Respect the intellectual property rights of our writers

4. Order Process and Delivery

By placing an order, you agree to the following:

• Orders are considered confirmed only after payment is received
• Delivery times are calculated from the moment of payment confirmation
• You will receive your completed order via email or through our secure download system
• You have the right to request revisions as per our revision policy

5. Payment Terms

We accept payments via M-Pesa. By making a payment, you agree that:

• All prices are quoted in the currency specified during checkout
• Payment must be made in full before work on your order begins
• Any transaction fees or charges are your responsibility
• All payment information is processed securely

6. Revision Policy

We offer free revisions under the following conditions:

• Revision requests must be made within 7 days of delivery
• Revision requests must not contradict the original instructions
• We reserve the right to charge additional fees for revisions that include new requirements

7. Limitation of Liability

Fortune Writers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. This includes but is not limited to:

• Academic penalties or consequences
• Loss of data or information
• Technical failures or interruptions in service

8. Termination of Service

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes indicates your acceptance of the modified terms.

Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and academic level
• Order Information: Order details, instructions, and attached files
• Payment Information: M-Pesa transaction details
• Usage Data: IP address, browser type, pages visited, and time spent on the Website

2. How We Use Your Information

We use your information for the following purposes:

• To provide and deliver the services you request
• To process and complete transactions
• To communicate with you about your orders
• To improve our Website and services
• To send you promotional emails (if you opt-in)
• To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With our writers and staff who need the information to complete your order
• With service providers who assist us in operating our Website and conducting our business
• When required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Regular backups of data
• Physical security measures for our servers

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for the following purposes:

• To maintain your session while you navigate our Website
• To remember your preferences and settings
• To analyze how you use our Website
• To improve our services based on your usage patterns

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to our processing of your personal information
• Request a copy of your personal information in a structured, commonly used format

7. Third-Party Services

We may use third-party services to assist us in providing our services, such as payment processing, email delivery, and analytics. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our payment processing is handled by M-Pesa, and their use of your information is governed by their privacy policy.

8. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Kenya and choose to provide information to us, please note that we transfer the data to Kenya and process it there.

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

7. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Refund Policy

1. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• If we fail to deliver your order by the agreed deadline
• If the delivered work does not meet the requirements specified in your order
• If the quality of the work does not meet our quality standards

2. Refund Process

To request a refund, you must:

• Submit a refund request within 7 days of receiving the completed work
• Provide specific details about why you are requesting a refund
• Allow us a reasonable opportunity to address your concerns

3. Refund Decisions

All refund requests will be reviewed on a case-by-case basis. We reserve the right to:

• Offer a full refund
• Offer a partial refund
• Offer a revision of the work instead of a refund
• Deny a refund request if it does not meet our refund criteria

4. Payment of Refunds

Approved refunds will be processed within 14 business days using the same payment method used for the original transaction, unless otherwise agreed.

Copyright Policy

1. Ownership of Content

All content on this Website, including text, graphics, logos, images, and software, is the property of Fortune Writers Kenya and is protected by copyright laws.

2. Ownership of Delivered Work

Upon full payment and delivery, you are granted a non-exclusive, non-transferable license to use the delivered work for personal, non-commercial, research and reference purposes only. The copyright of the delivered work remains with Fortune Writers Kenya until you have properly cited or referenced it in your own work.

3. Prohibited Uses

You may not:

• Submit the delivered work as your own without proper citation or reference
• Reproduce, distribute, or sell the delivered work
• Modify or create derivative works based on the delivered work
• Use the delivered work for any commercial purpose

4. Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us with the following information:

• A description of the copyrighted work that you claim has been infringed
• A description of where the material that you claim is infringing is located on the Website
• Your contact information
• A statement by you that you have a good faith belief that the disputed use is not authorized